Last Updated: 4th June 2026
At Phoenix Homes (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us regarding our rental properties.
By using this website, you agree to the terms of this Privacy Policy.
1. Who We Are
Phoenix Homes is a provider of rental accommodation and property lettings. If you have any questions regarding this Privacy Policy or how we handle your data, please contact us using the details provided on this website.
2. Information We Collect
We may collect and process the following personal information:
Information You Provide to Us
When you contact us, submit an enquiry, or request a viewing, we may collect:
-Name
-Email address
-Telephone number
-Preferred property or room enquiry
-Moving dates or rental requirements
-Any information you voluntarily provide in messages or forms
Website Usage Information
We may automatically collect:
IP address
Browser type and device information
Pages visited
Website usage statistics
Referral sources
This information helps us improve website functionality and user experience.
3. How We Use Your Information
We may use your personal information to:
-Respond to enquiries;
-Arrange property viewings;
-Provide information about available properties;
-Assess suitability for tenancy enquiries;
-Communicate regarding applications or rental opportunities;
-Improve website performance and services;
-Comply with legal or regulatory obligations.
We will only use your information where we have a lawful basis to do so.
4. Legal Basis for Processing
Under UK data protection laws, we may process your information because:
-You have requested information or contacted us;
-It is necessary for legitimate business interests;
-We need to comply with legal obligations;
-You have provided consent (where required).
5. Sharing Your Information
We do not sell your personal information.
We may share information where necessary with:
-Referencing providers (if applicable);
-Maintenance contractors (where relevant);
-Legal or regulatory authorities if required by law;
-Website hosting or service providers that help operate our website.
We only share information when necessary and appropriately protected.
6. Data Storage and Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, or loss.
However, no online transmission or storage system can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for enquiry handling, tenancy related matters, legal obligations, or legitimate business purposes.
Unsuccessful tenancy enquiries may be deleted after a reasonable period unless legally required otherwise.
8. Cookies
Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour.
Please see our Cookie Policy for more information.
9. Your Rights
Under UK data protection laws, you may have the right to:
-Request access to your personal data;
-Request correction of inaccurate information;
-Request deletion of your information in certain circumstances;
-Restrict or object to certain processing;
-Withdraw consent where consent applies.
To exercise these rights, please contact us.
10. Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us via the details provided on this website.
